2010 SHRM Annual Conference & Exposition - Taming Workplace Beasts: Innovative Conflict Resolution With Tough Adversaries

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2010 SHRM Annual Conference & Exposition

Taming Workplace Beasts: Innovative Conflict Resolution With Tough Adversaries

SHRM Recommended Readings

Beast Management

This session will provide you with concrete tactics for neutralizing and managing even the most difficult and intimidating “beasts” in your workplace.

What can you do when mediation, crucial conversations and other “Let’s be reasonable”
approaches fail to resolve workplace conflict? How can you manage intimidating, manipulative and mean-spirited people? Dealing with these tough critters requires innovative, high-impact tactics that bypass resistance, deflect verbal attacks and unbalance interpersonal aggressors. Using video vignettes and concrete examples, we will illustrate highly effective, non-traditional methods for managing conflict with the most obstreperous people in your workplace.

Presenter

Philip Sutton Chard, MS, LICSW, president & CEO, NEAS, Inc., Waukesha, Wis.

Location

San Diego Convention Center

Credits

1.25

Date(s) & Time(s)

6/28/2010 4:00 PM - 5:15 PM

Track(s)

Talent Management: Staffing and Management

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