2010 SHRM Annual Conference & Exposition - Creating a Culture of Engagement: The Human Resource Leader’s New Strategic Role

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2010 SHRM Annual Conference & Exposition

Creating a Culture of Engagement: The Human Resource Leader’s New Strategic Role

This session will help you understand the role of HR in establishing an effective employee engagement culture that will increase customer engagement and top- and bottom-line results.

In tough times it’s especially critical to acquire new customers while keeping the old ones coming back. But to build loyalty, companies need to engage their customers with great experiences. This requires a high level of employee commitment to customers and the company. Learn how you can partner with your organization’s leaders to execute a successful engagement strategy that will keep your company thriving even in the worst of times.

Presenter

Tom Roth, president of Global Solutions Group, Wilson Learning, Edina, Minn.

Location

San Diego Convention Center

Credits

1.25

Date(s) & Time(s)

6/28/2010 7:00 AM - 8:15 AM

Track(s)

Employment Law & Legislation

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