2010 SHRM Annual Conference & Exposition
Super Sunday Session: The 10 Simple Truths of Service Inspired by Johnny the Bagger
SHRM Recommended Readings
Simple Truths of Appreciation
Simple Truths of Service
To rekindle hope in the midst of cynicism and to rediscover how one person can make a difference, no matter what your job may be.
Based on an unforgettable story about a young man with Down Syndrome who changed the culture of a store by being creative and giving the customers more than they expect, this program presents 10 simple truths of service that will help organizations and individuals become more customer-focused. In today’s highly stressed, competitive workplace, each employee must be committed to creating long-term client relationships. This session will explore powerful ways you can inspire, coach and motivate employees to give their very best to their jobs, thus creating both loyal customers and loyal employees. With her unique combination of content and heart, Glanz will share research, stories, models, and action ideas based on these 10 simple truths that can help you to encourage each person to make a difference every single day!
Presenter
Barbara A. Glanz, CSP, president, Barbara Glanz Communications, Inc., Sarasota, Fla.
Location
San Diego Convention Center
Credits
1.50
Date(s) & Time(s)
6/27/2010 12:30 PM - 2:00 PM
Track(s)
Personal & Skill Development
Career Development
Super Sunday Session
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updated: Tuesday, April 20, 2010 4:22 PM